Installation checklist & support requirements
You or your qualified installer handle installation. Ironline supplies the purchased products/files, matching guides, and support included with your selected option. Follow this checklist in order and keep it with your order confirmation.
1. Confirm your order and truck
Check the truck year, full VIN, pickup/chassis-cab configuration, current modifications, provider, exhaust selection, support term, and any switch or transmission add-on against your confirmation. Send missing details to support@ironlinediesel.com. Stop if anything differs. One delivered box does not mean the whole order has arrived.
2. Complete the correct provider setup
If tuning is included, files are not preloaded on the AutoAgent. Set up your own AutoAgent account and follow only your purchased provider's connection path.
- Ironline: follow the Ironline linking instructions. Linking is followed by manual review during Monday–Friday, 9 AM–5 PM Central.
- ASAP: follow the ASAP invitation instructions. Do not manually add ASAP or use Ironline's technician email for an ASAP order. Allow 1–3 business days after required information and setup are complete.
- Hardware only: confirm compatibility and whether your installation requires tuning before starting.
3. Wait for verified files and the correct sequence
If your installation requires tuning, do not begin hardware work or flash until the purchased files and the correct installation/flashing sequence are confirmed for your truck. An order confirmation, tracking update, or successful technician link is not file-release confirmation. Use the exact profile and sequence supplied for your confirmed VIN/configuration; do not substitute another truck's guide.
4. Match the parts and follow the supplied guide
Open the matching hardware instructions and inspect every required part and connector before starting. Share the guides with your installer. A physical SOTF switch is included only if ordered and requires a compatible SOTF file.
If a part is wrong, damaged, missing, or does not match the guide, stop and send photos. Do not force a connector or improvise a different sequence. If a flash fails, stop and contact support before retrying. Keep the truck parked when the confirmed sequence requires it. Unsafe symptoms require qualified local inspection.
5. Keep a record of what was completed
Save your order confirmation, selected provider, file/profile names, relevant AutoAgent screens, diagnostic codes, and clear installation/connector photos. Record the steps completed, where an issue started, and what you tried. Check each shipment separately.
6. Submit one complete support request
Use the support form or reply in the same email thread. Include your checkout email/order number, year and VIN, configuration/modifications, provider and support option, installed file or “not installed yet,” exact codes or “no codes,” symptoms, completed steps, and the relevant photos/screenshots. A share link works; otherwise reply to the support email with attachments.
How the support requirement works
Technical troubleshooting starts when your order, setup steps, and evidence can be reviewed. If required information is missing, we will identify what is needed and pause troubleshooting until it is provided. If instructions were not followed, stop and complete the missing step or requested correction before further troubleshooting. If a step is blocked or cannot be completed safely, report that step instead of guessing.
Installation labor, unrelated mechanical diagnosis/repairs, unsupported configuration changes, and 24/7 or immediate assistance are not included in calibration support. Your purchased 4 Weeks or Full Support entitlement still applies to the original VIN and confirmed configuration. Full Support does not automatically include a different truck or every future modification.
Missing instructions, order issues, and wrong/damaged-item reports remain available. This checklist does not remove applicable product remedies or replace the refund/claim policy or purchase terms. Report visible damage, missing items, or wrong items within the period stated in that policy and keep the packaging.
Support: support@ironlinediesel.com, Monday–Friday, 9 AM–5 PM Central. Checklist version: October 11, 2026.