Refund policy

This Return and Refund Policy applies to purchases from Ironline Diesel LLC ("Ironline Diesel," "we," "us," or "our"). Please review this policy before ordering. Except for the limited circumstances stated below or where applicable law requires otherwise, all sales are final.

Cancellations

Cancellation requests must be emailed to support@ironlinediesel.com and must include the customer's name and order number. A cancellation request is not approved until Ironline Diesel confirms approval in writing.

To be eligible for consideration, the request must be received by 5:00 PM Central Time on the same business day the order was placed and before any portion of the order enters processing or fulfillment, whichever occurs first. Orders placed after 5:00 PM Central Time or on a weekend or U.S. federal holiday are treated as placed on the next business day solely for purposes of the cancellation-request deadline.

An order becomes non-cancellable as soon as any portion has been processed, prepared, allocated, ordered from or submitted to a supplier, submitted to a technician, VIN-linked, licensed, activated, fulfilled, shipped, or assigned a shipping label, or when custom files, calibrations, licenses, tokens, or other digital work have been started, prepared, or delivered.

For a complete package, bundle, or multi-item order, processing of any component makes the entire package, bundle, or order non-cancellable. Order changes are not guaranteed and may be treated as a cancellation and replacement order.

If Ironline Diesel approves a customer-requested cancellation, the following cancellation fee will be deducted from the refund:

• Shop Pay Installments purchases: 10% of the merchandise subtotal.

• All other payment methods: 5% of the merchandise subtotal.

The merchandise subtotal excludes sales tax and shipping charges. The fees are not cumulative. No customer-requested cancellation fee applies when Ironline Diesel cancels an order because it cannot fulfill it, when a delayed-shipment cancellation qualifies for a full refund, or where applicable law requires a full refund.

Telephone calls, voicemail, text messages, social-media messages, and messages sent to any address other than support@ironlinediesel.com do not constitute a cancellation request. The timestamp on the email received by Ironline Diesel controls.

Tuning, Digital Products, and Custom Items

All tuning, custom tuning, calibration files, electronically delivered products, VIN-linked products, licenses, tokens, and custom-built or special-order products are final sale once processing begins. They cannot be returned, exchanged, transferred, or refunded after any related work, licensing, linking, submission, preparation, or delivery begins.

Customers are responsible for supplying complete and accurate vehicle information. If Ironline Diesel provides an incorrect file or product because of our error, contact support@ironlinediesel.com. Our first remedy will be to correct or replace the affected file or product, subject to applicable law.

Physical Products

Ironline Diesel does not accept returns or exchanges for buyer's remorse, a change of plans, ordering the wrong item, unconfirmed fitment, incomplete or inaccurate information supplied by the customer, or installation or compatibility issues that were not verified before purchase.

A physical product is final sale once it has been installed, used, opened, altered, modified, damaged after delivery, or removed from its original packaging, except for a verified defect or other rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Shipments

Inspect every package promptly after delivery. Claims involving visible shipping damage, missing items, or an incorrect physical product must be emailed to support@ironlinediesel.com within 3 business days after carrier-confirmed delivery. Include the order number, a description of the issue, clear photographs of the product and all packaging, and any other information reasonably requested to investigate the claim.

Do not install, use, alter, discard, or return the product unless Ironline Diesel provides written instructions. Installation or use may prevent us or the manufacturer from verifying the claim.

For a claim we verify, Ironline Diesel will provide an appropriate remedy, which may be repair, replacement, correction, or refund, subject to product availability and applicable law. Ironline Diesel will pay reasonable return shipping for a verified damaged, defective, or incorrect product when we require the product to be returned.

Defects first discovered after the 3-business-day delivery-inspection period may be governed by the applicable manufacturer's warranty. Contact us before sending anything back so we can provide the correct procedure.

Return Authorization and Address

No return will be accepted without prior written authorization. Because products may ship from different facilities, the correct return address will be provided on the written return authorization issued by support@ironlinediesel.com. Do not send a return to the address shown elsewhere on our website unless the return authorization specifically directs you there.

Unauthorized returns, refused deliveries, and items sent to an incorrect address may be refused and may not qualify for a refund. The customer is responsible for unauthorized-return shipping, retrieval costs, and any loss or damage resulting from failure to follow the return instructions.

Approved returns must be shipped by the deadline stated in the return authorization, in the original packaging, with all components, accessories, instructions, and identifying information included. Ironline Diesel is not responsible for a return lost or damaged because the customer failed to package it properly or use a trackable service.

Refund Processing

When a refund is approved, it will be issued to the original payment method. Except when a shorter period is required by law, Ironline Diesel will initiate the refund within 10 business days after cancellation approval or, for an authorized physical return, after the returned product is received and inspected. Financial institutions and installment providers may require additional time to post the credit.

Original shipping charges are non-refundable after shipment unless the refund results from our error, a verified covered issue, or applicable law. If more than 15 business days have passed since Ironline Diesel confirmed that a refund was issued, contact support@ironlinediesel.com.

Costs Not Covered

To the maximum extent permitted by law, Ironline Diesel is not responsible for labor, installation, removal, towing, storage, diagnostics, shop charges, rental vehicles, downtime, lost income, loss of use, or other incidental or consequential costs associated with an order, delay, installation, product, tuning file, fitment issue, or product failure.

Rights Required by Law

Nothing in this policy limits any right or remedy that cannot legally be waived. If Ironline Diesel cannot ship merchandise within the promised time, or within the time otherwise required by applicable law, we will provide any required delay notice and offer the customer the legally required option to consent to the delay or cancel the unshipped merchandise for a prompt full refund without a cancellation fee.

Questions should be sent to support@ironlinediesel.com before ordering.