Shipping policy
SHIPPING POLICY
Last updated: August 9, 2026
This Shipping Policy applies to physical products purchased from Ironline Diesel LLC.
Shipping Area
We currently ship physical products only within the United States. Alaska orders require additional shipping charges because of carrier and oversized-package costs. Any additional Alaska charge will be shown at checkout when available or communicated for approval before the affected item enters processing.
If an additional Alaska charge must be confirmed after checkout, the affected item will be held until the customer approves and pays the charge. If the customer declines the charge, Ironline Diesel will cancel that affected item and issue a full refund for it without a cancellation fee.
Processing
Most physical-product orders are processed within 1–3 business days. Processing may take longer for payment review, custom or special-order products, backorders, high order volume, incomplete customer information, supplier availability, or fitment verification. Business days are Monday through Friday, excluding U.S. federal holidays.
Processing time is separate from carrier transit time. Orders containing tuning, custom files, licensing, or other digital work may also be subject to the preparation and support terms shown in the product description.
Street Address Requirement
Oversized exhaust systems and certain devices cannot be shipped to a P.O. box. A complete physical street address is required for those products. If an order contains an unusable or incomplete address, we will hold it and request corrected information. Processing does not resume until the required information is received.
Customers are responsible for entering a complete and accurate name, street address, apartment or unit number, city, state, ZIP code, email, and telephone number. Additional shipping, carrier-intercept, return, and reshipment costs caused by customer-provided address errors are the customer's responsibility, except where prohibited by law.
Shipping Charges
Shipping charges are displayed at checkout when available or quoted before fulfillment. Alaska shipments may require an additional charge. Shipping charges are non-refundable after shipment except when a refund results from our error, a verified covered claim, or applicable law.
Multiple Packages and Fulfillment Locations
An order may ship in multiple packages, on different dates, by different carriers, or from different fulfillment facilities. Receiving one package does not mean every item has shipped. Separate tracking numbers may be provided.
Delivery Estimates and Delays
Processing, shipping, and delivery dates are estimates unless Ironline Diesel expressly guarantees a date in writing. Carrier scans and tracking estimates are controlled by the carrier and may change because of weather, peak volume, mechanical issues, remote-area service, incorrect addresses, supplier delays, or other circumstances.
If Ironline Diesel cannot ship within a time expressly promised at purchase, or within 30 days when no shipment time was promised and that deadline applies, we will provide any notice required by law. The customer will be offered the option to consent to the revised delay or cancel the affected unshipped merchandise for a prompt full refund without a cancellation fee. If we determine that we cannot fulfill an affected item, we will cancel it and provide a prompt full refund.
Tracking
Tracking information will be sent when available. Tracking may not update immediately after a label is created. A shipping label indicates that fulfillment has begun, but the carrier may require additional time to record its first scan.
Delivered, Missing, Lost, or Stolen Packages
Review tracking promptly and inspect the delivery location, household, neighbors, property-management office, and any carrier delivery notes before reporting a missing package.
If tracking shows delivered but the package cannot be located, or if a package appears lost in transit, email support@ironlinediesel.com as soon as possible with the order number and tracking number. We may require the customer to cooperate with a carrier investigation, written statement, police report for suspected theft, or other reasonable claim documentation. Resolution may depend on carrier findings and applicable law.
Ironline Diesel does not guarantee reimbursement for theft occurring after a correctly addressed package is delivered, but we will reasonably assist with available carrier or shipping-protection procedures.
Damaged or Incorrect Shipments
Visible shipping damage, missing contents, or an incorrect item must be reported to support@ironlinediesel.com within 3 business days after carrier-confirmed delivery. Include clear photographs of the product, shipping label, exterior packaging, interior packaging, and damage. Keep all packaging and do not install, use, alter, or discard the item while the claim is reviewed.
Claim eligibility and remedies are also governed by our Return and Refund Policy: https://ironlinediesel.com/policies/refund-policy
Refused, Undeliverable, and Returned-to-Sender Shipments
Do not refuse a shipment or return a package without written authorization. An unauthorized refusal or return may be subject to original shipping charges, return shipping, carrier fees, address-correction fees, reshipment charges, and other non-recoverable costs. If reshipment is approved, required charges must be paid before the package is resent.
Order Cancellations
Creating a label, submitting an order to a supplier, allocating an item, or beginning fulfillment can make an order non-cancellable. Complete cancellation deadlines and fees are stated in our Return and Refund Policy: https://ironlinediesel.com/policies/refund-policy
Contact
Shipping questions should be emailed to support@ironlinediesel.com with the order number.