Shipping policy

SHIPPING POLICY

Last updated: October 23, 2026. This revision applies to orders placed after it is published. Earlier orders remain subject to the terms in effect when accepted and any rights required by applicable law.

This Shipping Policy applies to physical products purchased from Ironline Diesel LLC.

Shipping Area

We currently ship physical products only within the United States. Alaska orders require additional shipping charges because of carrier and oversized-package costs. Any additional Alaska charge will be shown at checkout when available or communicated for approval before the affected item enters processing.

If an additional Alaska charge must be confirmed after checkout, the affected item will be held until the customer approves and pays the charge. If the customer declines the charge, Ironline Diesel will cancel that affected item and issue a full refund for it without a cancellation fee.

Processing

Physical-product orders are normally processed within 1 business day once payment and required order information are complete. We aim for same-day processing on orders placed before 2:00 p.m. Central Time. Processing may take longer for payment review, custom or special-order products, backorders, high order volume, incomplete customer information, supplier availability, or fitment verification. Business days are Monday through Friday, excluding U.S. federal holidays.

Processing time is separate from carrier transit time. Orders containing tuning, custom files, licensing, or other digital work may also be subject to the preparation and support terms shown in the product description.

Street Address Requirement

Oversized exhaust systems and certain devices cannot be shipped to a P.O. box. A complete physical street address is required for those products. If an order contains an unusable or incomplete address, we will hold it and request corrected information. Processing does not resume until the required information is received.

Customers are responsible for entering a complete and accurate name, street address, apartment or unit number, city, state, ZIP code, email, and telephone number. Additional shipping, carrier-intercept, return, and reshipment costs caused by customer-provided address errors are the customer's responsibility, except where prohibited by law.

Shipping Charges

Complete setups include free standard shipping to the lower 48 United States. Shipping charges for other products and destinations are displayed at checkout when available or quoted before fulfillment. Alaska shipments may require an additional charge. Shipping charges are non-refundable after shipment except when a refund results from our error, a verified covered claim, or applicable law.

Multiple Packages and Fulfillment Locations

An order may ship in multiple packages, on different dates, by different carriers, or from different fulfillment facilities. Exhaust, EGR hardware, a switch and an EZ Lynk device may arrive separately. Receiving one package or one tracking number does not mean that every item has shipped or arrived.

Tracking relates to the specific shipment associated with it. If the contents covered by a tracking number are unclear, contact support@ironlinediesel.com with the order number so we can identify the shipment and investigate any missing component.

Tuning is delivered digitally through the EZ Lynk cloud and is not preloaded on the shipped device. Its processing, access requirements and refund terms are described in our Return and Refund Policy.

Delivery Estimates and Delays

Processing, shipping, and delivery dates are estimates unless Ironline Diesel expressly guarantees a date in writing. Carrier scans and tracking estimates are controlled by the carrier and may change because of weather, peak volume, mechanical issues, remote-area service, incorrect addresses, supplier delays, or other circumstances.

If Ironline Diesel cannot ship within a time expressly promised at purchase, or within 30 days when no shipment time was promised and that deadline applies, we will provide any notice required by law. The customer will be offered the option to consent to the revised delay or cancel the affected unshipped merchandise for a prompt full refund without a cancellation fee. If we determine that we cannot fulfill an affected item, we will cancel it and provide a prompt full refund.

Tracking

Tracking information will be sent when available. A created label indicates shipment preparation; it does not by itself confirm that the carrier has received the item. Carrier acceptance, transit and delivery are separate stages, and tracking scans may take time to update.

Delivered, Missing, Lost, or Stolen Packages

Review tracking promptly and inspect the delivery location, household, neighbors, property-management office and any carrier delivery notes before reporting a missing package.

If an item has not arrived, tracking shows delivered but the package cannot be located, or a package appears lost in transit, email support@ironlinediesel.com as soon as possible with the order number, the missing item and any tracking number provided. We will check which item the tracking covers and investigate the shipment.

We may request reasonable cooperation with a carrier investigation, a written statement, photographs or a police report for suspected theft where appropriate. Investigation or carrier reimbursement will not postpone a remedy or refund beyond a deadline required by law.

For a verified lost or undelivered item, we will arrange an appropriate replacement or refund, taking account of the customer’s applicable rights. A replacement offer does not eliminate a cancellation or refund right required by law. A component issue does not automatically cancel the remainder of a package; see our Return and Refund Policy for partial-refund calculations and digital work.

Ironline Diesel does not guarantee reimbursement for theft occurring after a correctly addressed package is delivered, but we will reasonably assist with available carrier or shipping-protection procedures, subject to applicable law.

Installation and Travel Planning

Before traveling for an installation, booking non-refundable labor or beginning work that disables the vehicle, confirm that all required hardware has arrived and that the correct tuning files are available for the truck. A tracking estimate is not confirmation that a complete package is ready to install. The limitations on incidental and consequential costs in our Terms of Service remain subject to applicable law.

Damaged or Incorrect Shipments

Visible shipping damage, missing contents, or an incorrect item must be reported to support@ironlinediesel.com within 3 business days after carrier-confirmed delivery. Include clear photographs of the product, shipping label, exterior packaging, interior packaging, and damage. Keep all packaging and do not install, use, alter, or discard the item while the claim is reviewed.

The reporting period applies to the package actually delivered, not to a component that has not arrived, and does not shorten non-waivable legal rights.

Claim eligibility and remedies are also governed by our Return and Refund Policy: https://ironlinediesel.com/policies/refund-policy

Refused, Undeliverable, and Returned-to-Sender Shipments

Do not refuse a shipment or return a package without written authorization. An unauthorized refusal or return may be subject to original shipping charges, return shipping, carrier fees, address-correction fees, reshipment charges, and other non-recoverable costs. If reshipment is approved, required charges must be paid before the package is resent.

Order Cancellations

Voluntary cancellation deadlines and fees, order-specific tuning processing and partial-package refunds are governed by our Return and Refund Policy. Shipment preparation or processing does not remove a cancellation or refund right required by law.